Chief Transformation Officer Executive Search

A multi-billion dollar, publicly-traded technology, and IT services company growing at approximately 20% YoY engaged N2Growth’s Executive Search practice to find the company’s first Chief Transformation Officer. The company, which was reshuffling its C-suite leadership team after the departure of its COO, saw a significant opportunity for growth in its digital transformation practice and needed an experienced executive to lead the development of a world-class service offering for its clients.

Our client has become a major global player in customer experience and rapidly making waves in the market. In part due to the industry dynamics and driven by the company’s forward-looking strategy, this client had experienced significant growth organically and inorganically over the past few years and expected such growth to continue.

As we progressed through the search, our iterative feedback revealed that this rapid growth had caused the company’s portfolio of offerings to appear like a disorganized catalog for clients to search through. We understood that they weren’t just seeking a Chief Technology Officer; they needed an experienced transformation leader who could bring a solution-oriented mindset to their consulting practice. And at the same time, this leader would need to lead internal digital transformation and significantly enhance the company’s externally-facing digital transformation service line.

Like many of our clients, this one also placed a high value on candidates with diverse backgrounds and sought candidates whose experience differed from what is most common in their industry.

Our team‘s iterative approach uncovered key insights about the unique skillsets and experience required for success in this role. Armed with a comprehensive market map and a deep understanding of the organizations that excel in our client’s areas of need, we interviewed senior-level executives from numerous top-end firms.

N2Growth ultimately identified a senior executive from a larger competitor who wasn’t actively searching for a new opportunity, but was won over by the client’s people-centric culture and highly collaborative leadership team. Just 47 days after N2Growth made initial contact with the preferred candidate, she committed and joined our client’s organization.